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Chennai, India · Open to PM Roles

Hi, I'm

Vishal S

I'm a product person at heart,
with the curiosity of an engineer and the vision of an MBA

Vishal S
4 yrsZoho
PMStrategy
2026PGPM
About Me

Builder at heart,
strategist by training

I'm a Product & Strategy professional with 4 years of end-to-end product ownership at Zoho, where I built WebRTC video conferencing infrastructure and enterprise Zero Trust security products.

Currently finishing my PGPM at Great Lakes Institute of Management, Chennai (2026) — using the time to go deeper on product strategy, research, and independent case work.

My edge: 4 years of technical ownership means I don't need engineering to explain tradeoffs — I already speak that language. I use it to make faster, sharper product decisions.

Outside work: Represented Ranji CC in the TNCA 5th Division League, won Zoho's intra-org badminton tournament, fluent in English and Tamil.

vishalsoff@gmail.com →
StatusOpen to Product Manager roles
CurrentlyPGPM, Great Lakes, 2026
PreviouslyMember Technical Staff, Zoho
Experience48 months
EducationPGPM (MBA) · B.E.
LocationChennai, India
Work Experience

Where I've built

Product & StrategyB2B SaaS

Zoho Corporation · May 2021 – Apr 2025 · Member Technical Staff

↳ Zoho Meeting — WebRTC Video Conferencing

↗ zoho.com/meeting
  • Identified video quality as the adoption barrier for enterprise deals; led 1080p HD delivery end-to-end → 25% higher product adoption
  • Built a product insights engine tracking adoption and engagement KPIs, shifting leadership to data-backed decision-making
  • Conducted competitive analysis against Zoom, Teams, Meet; identified UX gaps and shipped 'Mute on Entry' — measurably reduced enterprise meeting disruptions
  • Drove TWCC congestion control development to auto-throttle bandwidth dynamically → 40% cut in critical disconnections
  • Led backend optimization eliminating redundant threads → 20% reduction in infrastructure costs
  • Defined adaptive video quality thresholds → 30% bandwidth reduction with consistent UX

↳ Zoho ZTNA — Enterprise Security

↗ ManageEngine ZTNA
  • Drove cross-functional Zero Trust Network Access implementation — designed security architecture improving enterprise business continuity
  • Built a benchmarking framework for the ZTNA server → 30% faster processing benchmarks; adopted for enterprise sizing decisions
  • Evaluated Rust adoption for scalability and latency; delivered feasibility analysis that directly guided the technology roadmap
+25% Adoption−40% Disconnections−30% Bandwidth−20% Infra Costs+30% ZTNA Speed
PGPM — Product & StrategyMerit Scholar

Great Lakes Institute of Management · 2025 – 2026

  • Merit Scholarship recipient, 2025 — awarded for academic excellence & professional achievements
  • Core Committee, Product Management Club; Member, Directors' Student Leadership Circle
  • Independent case work: JioHotstar product teardown, GPay PRD, EV adoption research, Amazon CX analytics
Skills & Tools

What I work with

Product

Product Lifecycle Management
Product Strategy
Roadmap Development
Customer Insights
Experimentation & Rollouts
Stakeholder Management

Analytics

Market Research
Competitive Analysis
PCA & Regression
NLP & Text Mining
A/B Testing
Power BI

Engineering

WebRTC / RTP
Zero Trust / ZTNA
Backend Optimisation
RAG / LLM Pipelines
FAISS / Embeddings
Python · SQL

Process

Agile Methodologies
Root Cause Analysis
Cross-functional Collab
PRD Writing
User Research
GTM Planning
Selected Works

Product thinking
in practice

2026

AI SaaS Platform

HireLens AI

Built HireLens AI, an AI-powered recruitment intelligence platform automating resume screening, interview evaluation, candidate scoring, and recruiter decision support. Designed analytics dashboards for pipeline tracking, recommendation insights, and candidate benchmarking. Integrated an “Ask AI” assistant enabling conversational hiring insights and natural-language candidate analysis. Led end-to-end product development across AI workflows, UX design, analytics architecture, and scalable SaaS implementation.

AI ProductRecruitment IntelligenceAnalyticsSaaS

2026

Fintech Platform

Family Finance & Investment Tracker

Built a production-grade family finance platform actively used for collaborative expense management and investment tracking. Developed role-based family workspaces, member-level expense attribution, portfolio tracking for equities and mutual funds, live market integrations, automated daily price snapshots, and analytics drill-downs. Architected the backend using Supabase RLS, cron-based data pipelines, and server functions on Lovable to deliver secure multi-tenant financial workflows and real-time insights.

FintechLovableSupabaseAnalyticsInvestments

2025

AI Build · Live

JD Market Explorer

AI-powered Built a RAG-based placement intelligence chatbot on real campus recruitment data from the previous placement cycle — used by 20+ batchmates during active placement prep. Students semantically query job descriptions ("which companies want SQL + product skills?") and upload their CV to surface the top 5 best-matched roles via FAISS embedding similarity.

Engineered a query-rephrasing layer to maintain conversation context across follow-up questions.

RAGLLMPythonStreamlit

2026

Product Teardown

JioHotstar

End-to-end product teardown of India's largest streaming platform post-merger. Covers UX analysis, monetization model, competitive landscape, and 3 strategic PM recommendations backed by pain point scoring.

Product StrategyUX AnalysisOTTMonetization

2026

PRD

GPay Groups — Smart Settlement Mode

Full Product Requirements Document for a native group expense settlement feature in Google Pay. Includes problem framing, user personas, user stories, feature scope, and success metrics.

FintechPRDUXProduct Strategy

2026

Research Study

EV Adoption in India

Mixed-methods study across 174 survey respondents and 10 interviews spanning 25+ Indian states. Statistically confirmed charging infrastructure and battery reliability as the top adoption barriers (R² = 0.644) — and surfaced a counterintuitive finding: environmental motivation ranked last, directly contradicting the dominant policy narrative. Recommended OEMs shift communication from sustainability messaging to functional readiness, and prioritise residential charging over public infrastructure campaigns.

Consumer ResearchMarket AnalysisMixed Methods

2026

Analytics Research

Amazon Customer Experience Study

Analysed 300,000+ Amazon reviews using netnography, text mining, and PCA across a 246-respondent survey. Discovered that payment ease, app usability, and product trust drive 75%+ of satisfaction — and that all 6 satisfaction dimensions collapse into a single Core Experience Dimension, explaining 80% of satisfaction variance (β = 0.894). Recommended replacing siloed NPS tracking with a unified cross-functional north star metric — reframing Amazon's moat as integrated experience, not any single feature.

NLPPCARegressionText Mining
Let's Connect

Open to PM roles
& good conversations